信息服务质量探析

A Study on the Quality of Information Service

从信息服务的基本特点出发,区分两种类型的信息服务。并在此基础上结合效用分析、服务管理以及非对称信息经济学中的部分理论,从服务者、用户和管理者3个角度分析信息服务质量概念的基本构成,最后对信息服务的质量评估提出原则性的建议。

Classifies information service by its essential characteristics. Based on the theories of utility analysis, service management and asymmetric infonnation economics, the quality of infonnation service can be defined from the angles of service suppliers, customers and managerial personnel. Suggestions are proposed to evaluate the quality of infonnation service as well.