“焦某某诉江苏A、B旅行社侵权纠纷案”研究报告

Report on the Case of Tort Dispute of Jiao v.A and B Travel Agency Comfort Travel

'焦某某诉江苏A和B旅行社旅游侵权纠纷案',反映出实践中存在的旅行社将人数不足的旅行团转团给其他旅行社来提高利润这一行业惯例所产生的纠纷。旅游服务本身的特性决定了旅游者一旦跟团出发便处在弱势地位,旅游者的权益在转团关系中遭受侵害的现象屡见不鲜。应当具体分析转团关系下旅游经营者、旅游者、履行辅助人的法律地位,旅游者权益遭受损害后的法律关系和责任承担,以及在旅游纠纷中法官应如何判定精神损害赔偿和如何确定具体赔偿数额等问题,从而促进旅客提高法律意识,同时,使我国旅游行业更加健康有序的发展。

The case of tort dispute of Jiao v.A and B travel infringement reflects the disputes which caused by the common industry practice that travel agents always transfer those tour groups with insufficient members to other travel agencies to raise profits.The characteristics of the tourism service itself determines the tourists once join the mission will be in a disadvantaged position.The infringements of tourists’interests during the transfer of tour groups are really common.In order to promote the improvement of tourists’legal awareness and to make Chinese tourism industry develop healthy and orderly,it is necessary to analyze the legal status of tour operators,tourists and performing assistant as well as the legal relationship and liability when the damages happen.How judges should determine the compensation for mental damages in tourism disputes and how to determine the specific amount of compensation and other issues should also be discussed.