嵌入“枫桥经验”的“在线纠纷多元化解”研究

The Study of “Online Dispute Resolution” Embedded in “Fengqiao Experience”

信息化引发了司法领域内的重要变革,契合'枫桥经验'精髓的'在线纠纷多元化解'平台应运而生,并以科技化的基础设施、多样化的对接机制、智能化的流程管理以及规范化的工作制度予以支撑。该举措不仅引发诉讼调解衔接机制及调解方式的深刻变化,也促成了诉讼调解对接管理之效率的明显变化,还推动了在线调解效果的显著改善,成为调解、诉讼等纠纷解决的一个分流与替代机制,为乐意采取网络方式解决争议的当事人提供了一种程序选择权。但该模式方兴未艾,仍存在比较突出的问题有待进一步优化和完善。

Information has triggered an important change in the field of justice,and'online dispute resolution'which fits the essence of'Fengqiao Experience'emerged at a historic moment.And the platform is supported by the science and technology infrastructure,the diversified docking mechanism,intelligent process management and the standardization work system.It not only caused profound changes in the cohesion of litigation mediation and mediation mechanism,but also contributed to the significant changes in efficiency of litigation mediation docking management.What is more,it promoted the significant improvement of the online mediation effect,and became a shunt and alternative mechanism for mediation,litigation and other disputes resolution,providing a right of procedure selection for the one who is willing to take this online method.However,the model is still in the ascendant,there are still some outstanding problems to be further optimized and improved.