3Ezeh C, Harris L C. Servieescape research: a review and a research agenda[J].The Marketing Review, 2007,7 ( 1 ) : 59 - 78.
4Baker J, Parasuraman A, Grewal D. The influence of multiple store environment cues on perceived merchandise value and purchase intentions[J]. Journal of Marketing, 2002,66(2): 120 - 141.
5Nagamachi M. Kansei engineering as a powerful consumeroriented technology for product development [ J ]. Applied Ergonomics, 2002,33(3) :289 - 294.
6Ayas E, Eklund J, Ishihara S. Affective design of waiting areas in primary healtheare[J ]. The TQM Journal, 2008,20 (4) :389 - 408.
7Schutte S, Eklund J. Concepts, methods and tools in kansei engineering[ J ]. Theoretical Issues in Ergonomics Science, 2004,5(3) :214 - 231.
8Nie W. Waiting: integrating social and psychological perspectives in operations management [ J ]. Omega, 2000, 28(6) :611 - 629.
9Butcher K, Kayani A. Waiting for service: modeling the effectiveness of service interventions [J ]. Service Business, 2008,2(2) : 153 - 165.
10Liu Y,Jang S. The effects of dining atmospherics: an extended Mehrabian-Russell model [ J ]. International Journal of Hospitality Management, 2009,28(4) :494 - 503.
