摘要
首先分析了第三方物流服务顾客满意度的特性,接着对第三方物流服务顾客满意度的指标体系的建立和测评做了描述,并分析了顾客满意度指标的分析方法和改进措施。
The paper analyzes the characteristics of customer satisfactory degree in the third party logistics and describes establishment and estimation of CSD sys-tem in TPL and puts forward an analyzing method and improving suggestion for the CSD system.
出处
《物流技术》
2003年第5期9-11,共3页
Logistics Technology
