摘要
高校图书馆馆员与读者之间通过感情互动和心理交流,拉近二者的距离,采用多种方式,区别对待,更好地做好读者服务工作。
The paper deals with the means of the psychological communication, its patterns, the common psychological barriers in the communication and the ways of the elimination.
出处
《安阳师范学院学报》
2003年第1期88-89,共2页
Journal of Anyang Normal University
