摘要
本文通过对当今国内教育培训市场现状的分析,从组织的角度对教育培训所需的必要资源及教育培训的策划组织、顾客培训需求的识别、培训实践、效果跟踪和顾客关系的维护管理等,提出了的一些看法。
this paper analysis status of demostic education & training market at present and
how to identify demand of customer , to control the whole course of education & training
,such as training planning, feedback of information .training implement , customer relationship management and the rest, it also points out some ideas.
出处
《中国质量》
2003年第4期21-25,共5页
China Quality
