社会资本与组织公民行为的关系:组织承诺的中介作用

Relationship between Social Capital and Organizational Citizenship Behavior: Intermedia Function of Organizational Commitment

现代组织理论的一个重要观点指出,组织的非正式结构对组织的管理活动产生了重要的影响,以人际、关系网络和非正式权力体系等形式表现的社会资本、对组织效率产生重要影响的组织公民行为有着重要的理论和现实意义。本文选取北京、上海、江苏和山东地区符合样本要求企业的776名员工进行问卷调查。通过在中国情景下的实证分析,研究社会资本与组织公民行为之间的正相关关系以及组织承诺在其中的中介作用。本文的研究结果表明社会资本是企业重要的资源,企业家要充分利用内部的社会网络关系,使员工产生对组织的认同感和归属感,从而诱发组织公民行为的产生,促进整个组织的协调与合作。

A important view on modern organizational theory pointed out that informal organizational structure had an important effect on organizational management, and organizational social capital in form of inter-person, relation network and inform right system as well as organizational efficiency. This dissertation handed out questionnaires to the eligible enterprises of 776 employees in Beijing,Shanghai,Jiangsu and Shandong. Through an empirical study of staffs under Chinese context, positive correlation relationship between social capital and organizational citizenship behavior as well as the role that organizational commitment played was analyzed. The research result of this dissertation shows that social capital is one of the important resources of an enterprise. Therefore, by means of inner social network connection, entrepreneurs should inspirit staffs' identification and attachment to organization, impulse organizational citizenship behavior and promote harmony and cooperation in the whole organization.