1Martha Beede,Darlene Burnett, Planning For Student Services: Best Practice For the 21th century,Ann Arbor, MI:Society for College and University Planning, 1999, pp.79-85.
2Darlene Burnett, Diana Oblinger, Innovation in Student Services: Planning for Models Blending High Touch/High Tech, Ann Arbor, MI: Society for College and University Planning, 2002, pp.153-157, p.8.