摘要
VoiceXML是XML的一种扩展。它将Web应用和内容访问结合进了语音应答服务中。VoiceXML可应用于许多领域。通过VoiceXML与CTI技术的结合,可以构建一种新的分布式呼叫中心。
VoiceXML is an XML extension.It brings the advantages of Webbased development and content delivery to interactive voice response applications.VoiceXML is applied to many fields.A new distributed call center can be constructed through the integration of VoiceXML and CTI technology.
出处
《计算机应用研究》
CSCD
北大核心
2003年第6期88-91,共4页
Application Research of Computers
关键词
VOICEXML
CTI
呼叫中心
分布式系统
VoiceXML(Voice eXtensible Markup Language)
CTI(Computer Telephone Integration)
Call Center
Distributed System