摘要
介绍SERV0UAL模型的理论基础及内容,论述该模型引入图书馆服务质量评价的可能性与必要性,探讨了基于该模型的图书馆服务质量评价方法。
The paper introduces the theory basis and content of SERVQUAL model,expounds the possibility and necessity that the model is applicated to the service quality assessment of library,and discusses the method of service quality assessment of library based on the model.
出处
《图书馆学研究》
2003年第5期87-90,共4页
Research on Library Science
