零缺陷质量管理用户满意的突破性变革

Zero Defect Quality Management Breakthrough Progress for Customers' Satisfaction.

随着用户满意度工程的开展,形式多样化的零缺陷质量活动在上海汽车工业(集团)总公司下属企业得到积极的实践。文章概括总结了上汽集团各企业零缺陷质量管理的共同特征,提出将“突破性变革、持续改进、预防控制(BKP)”作为上汽集团质量管理的三项任务,将防错技术作为实现零缺陷的核心方法,目标是在“十五”期间培育上汽集团预防质量文化。零缺陷质量管理的实施,是用户满意的一项突破性变革,将使企业在设计、制造、销售、物流、服务等环节逐步实现世界一流的零缺陷质量。

With the progress of customers' satisfaction, various zero defect quality activities are actively practiced in the enterprises under SAIC. This paper summarizes the common features of the zero defect quality management in these enterprises. ' Breakthrough progress, continuous upgrading and preventive control' are regarded as the three tasks for quality management in the enterprises under SAIC with anti -mistake technology as the core method to realize zero defect. It is aimed to cultivate the preventive quality culture in SAIC, realize zero defect quality management. It is a breakthrough progress for customers'satisfaction and helpful for the enterprises to gradually realize world class 1 zero defect in the field of design, manufacture, sales, logistics and service etc.