面向用户的灵捷信息管理与服务系统研究

Disquisition on the System of Agile lnformation Management and Customer Service

指出信息管理与服务方法的创新更倾向于依托计算机网络和数字化技术,形成面向用户的、创新的管理结构和组织。借鉴当代管理学研究成果,对面向用户的"灵捷信息管理与服务系统"的概念、模型、特征和创新之处进行研究。这是实现图书情报工作最大满足用户知识需求目标的信息管理创新体系。

The innovation of information management and service methods is relying more and more on computer network and digital technique. New administrative structure has been formed paying much attention on customer service. The paper takes the advanages of contemporary research achievements and probes into the concept, model, characteristics and innovation points of the system of agile information management and service.