德国铁路客运公司运营管理简况

A Brief Introduction on the Operation & Management of DB Reise & Touristik AG

德国铁路客运公司分为长途客运公司和短途客运公司,总部设在法兰克福,共设4个职能部门:财务/监督、市场/营销、人事、生产/技术。客运公司根据市场需求开行多种形式的旅客列车,并制定有不同的客票价格和优惠政策。除传统的车站售票外,客运公司采取和旅行社合作售票、委托代售、自动售票机、网上订票、电话订票、车上自动售票机和车上售票等多种售票方式。在对客流进行预测分析的基础上,利用先进的客车开行方案模拟系统,设计出符合旅客运输需求并实现运能与运量最佳匹配的客车开行方案。

DB Reise & Touristik AG is composed by Long DistancePassenger Transport Company and Short Distance PassengerTransport Company and its headquarters is located in Frankfurt. Ithas four functional divisions: finance/supervision, market/marketing,human resources and production/technology. The passenger trans-port company can dispatch many kinds of passenger trains accord-ing to the market demands and can decide different pricing as wellas the discounting policies. In addition to the traditional booking atstations, the passenger transport company works in cooperation withtourist agents to sell tickets, assigns booking agents and adoptsmulti-booking modes such as automatic booking machine, internetbooking, telephone booking, on-board automatic booking machine,on-board conductor booking, etc. Based on an analysis and fore-cast to passenger flow, by employing advanced passenger train dis-patching plan simulation system, it designs the passenger train dis-patching plan that is in constant with passenger transport demandsand that best matches the transport capacity and traffic demands.