8Wadham, Rachel Lynn. Virtual Reference. Library Mosaics,v.12 no.6 (Nov./Dec. 2001)p.20.
9Gottesman, Laura. Complementing the Desk: Teleconference Looks to the Future of Reference. Library of Congress Information Bulletin, v. 61 no.6 (June 2002)p. 113.
10Gottesman, laura. Digital Reference: Bringing the Reference Desk to Cyberspace. Library of Congress Information Bulletin, v. 61 no.3/4 (Mar./Apr. 2002)p. 56-9.
