摘要
民航企业要提高竞争力 ,必须提高服务质量。本文分析了目前我国民航企业服务中存在的问题 ,提出对服务质量进行信息化管理 ,以此提高其整体竞争能力。
If civil aviation enterprises want to possess their competitive edge,they must pay attention to the service quality.This paper analyzes the problems that exist in the service of our civil aviation,then brings forward the idea of developing a computer aided service quality management system to enhance the integrated competing ability
出处
《上海工程技术大学学报》
CAS
2002年第3期238-240,共3页
Journal of Shanghai University of Engineering Science
关键词
服务质量
信息化
民航企业
Service quality
Informiyation
Airline
