论以人为本的质量管理理念

Quality management ensured by human factors

指出人的因素是质量管理的关键所在,从"顾客满意"的质量观念、"个人品质"的管理理念、"团队合作"的企业精神等方面阐述了企业在实施质量管理中人本观念的基本内涵,即顾客满意是质量的标准,个人品质是质量的核心,团队合作是质量的保证,并阐明"以人为本"的质量管理才是企业质量不断改善、不断提高的根本途径.

The paper points out that the key of quality management consists in every employee of the enterprise, explains the main contents of human factors in quality management such as customer′s satisfaction, individual′s quality and teamwork, i.e.customer′s satisfaction is the criterion of quality, individual′s quality is the core of quality, teamwork is the guarantee of quality. The paper also points out that the humanbased quality management is the radical approach to improve quality constantly.