摘要
在调解劳动争议案件过程中,掌握谈话技巧是十分重要的。应当根据争议双方在调解过程中的种种心态,把握好个别谈话应注意的问题和方法,从而达到调解劳动争议的目的。
It is important to grasp talking technique in the process of mediating labor disputes We should hold some methods regarding to an individual talking according to various minds that the parties to industrial relations have in the process of mediating labor disputes in order to achieve the goal of mediating labor disputes
出处
《工会理论与实践》
北大核心
2003年第3期44-46,共3页
Theory & Practice of Trade Unions