4Collin Ramdeeen,Jocelina Santos ,Hyun Kyung Chatfield, Measuring the cost ot quality m a noteJ restawa.L operation [ J ]. International Journal of Contemporary Hospitality Management,2007, ( l 9) :286 - 295.
5George P. Bohan, Nicholas F. Homey, pinpointing the real cost of quality in a Service company [ J ]. National productivity Review ,2007 , ( 1 ) :309 - 315.
6Thomas L. Albright & Harold P. Roth,The measurement of Quality Costs:An Alternative Paradigm [ J ]. Ac- counting Horizons, 1992, (6) :78 -83.
7Wolf. C & Bechert. J, Justifying Prevention and appraisal quality expenditures:a benefit/cost decision model [ J]. Quality Engineering, 1994,7 ( 1 ) :59 - 70.
