摘要
企业要赢得市场,必须努力使顾客满意,通过顾客满意度调查,获取改进信息,实施持续改进,是提高市场竞争力的有效手段。
IN order to gain the market,the users must be satisfied with the service of enterprise.By investigation to get improving information and to implem ent continuous improving is the effe ctive measure for raising market com petitive ability.〔
出处
《机械管理开发》
2003年第3期110-110,112,共2页
Mechanical Management and Development
