摘要
基础设施的配置、维护和更新直接关系到交通企业运输服务质量管理体系的建立和实施,关系到运输服务质量的目标能否实现,关系到顾客及其相关方的利益和风险,应当认真考虑、经常评价、不断改善。
How to provide the infrastructural facilities,how to maintenance them and how to renew them are directly affect the setting up and implement the service quality administration system in traffictransportation.Also it would be in relation of whatever it realizes the target of transportation service quali-ty.It would be in relation of the profit and risk of passenger.Otherwise,we should consider carefully and we would often evaluate them and improvein sustained.
出处
《交通标准化》
2003年第7期6-7,共2页
Communications Standardization
关键词
交通运输企业
质量管理体系
基础设施
服务质量
企业管理
infrastructural facilities
traffic transportation trade
quality administration system
material base