以双赢促发展的实践

Hhe practice on promoting development by double benefits

树立双赢理念,以“三无”、“四化”、“五个一”规范医疗服务,树立医院良好的社会形象,以患者利益为第一,优质服务,赢得患者满意,以优质、高效、低耗来强化卫生经营管理。赢得医院健康发展,必须先赢得患者满意,然后才能赢得医院满意。

Hhe conception of double benefits should be developed, the hospital services should be standardized based on '3 no', '4 standards' and '5 firsts'. Hospital should have a good image for society, the patients' benefits are in the first place, to gain the satisfaction of patients by offering good quality services. Hospital management and marketing should be intensified by good quality, effectiveness/efficiency and low consumption to achieve the sound development of the hospital. Only after obtain the satisfaction of patients, the satisfaction of hospital can be obtained.