摘要
通过阐述质量监造工作的涵义,结合实施质量监造工作的实际效果,强调了质量监造工作在实现与顾客的有效沟通,并达到顾客满意方面所起的重要作用。
By setting forth the meaning of quality supervision and the great effect of implementing quality supervision in Harbin Boiler Company Limited, the important effect on resultful communication with customers and customer satisfaction are emphasized.
出处
《锅炉制造》
2003年第3期60-61,共2页
Boiler Manufacturing
关键词
质量监造
顾客
沟通
quality supervision
customer
communication
