呼叫中心系统——信息时代的客户关系管理利器

Call Center System:customer Relationship Management of Information Age

随着信息技术的不断发展和企业管理模式的变化,呼叫中心在企业中扮演越来越重要的角色.本文主要介绍呼叫中心在提高企业客户关系管理方面所发挥的重要作用,并提出了融入了最新信息技术的呼叫中心所具有的结构、功能和特点.

With the development of information technology and adjustment of enterprise man-agement method,call center system plays even more important role in enterprise then before.This paper mainly discusses the system's tremendous impaction on promotion of customer re-lationship man agement of enterprise and puts forward structure,function and characteristic of call center system combining with latest information technology.