呼叫中心系统的设计与实现

The design and realization of call center system

介绍了已成功开发并推广应用的中国建设银行湖南省分行呼叫中心系统的设计原则、系统结构、功能设计和特点。

This paper simply introduces the aim and principle of the design,the system structure of the design,the characteristic of the design,the design and function of China Construction Bank Hunan Branch Call Center System.