3Janes, Joseph, 2002, Digital reference: Reference librarians' experiences and attitudes,in JASIS,53(7).
4Francoeur, Stephen, The Teaching Librarian. Retrieved on November 2nd , 2002.
5Miwa, Makiko, User Situations in Digital Reference Service: An Evaluation of the AskERIC Q&A Service, in VRD2000 Proceedings. Retrieved on April 20th ,2002, at http://www. vrd. org/conferences/VRD2000/proceedings/shostackweb files/slide0003. htm
6McClennen, Michael and Memmot, Patricia, Roles in Digital Reference, Information Technology and Libraries, 20(3). Retrieved on April 20,2002, at http://www. lita.org/ital/2003 mcelennan. html
7Tonaiuolo, Nicholas G. and Packer, Joan G, "Aska" Do's, Don'ts, and How-To' s:Lessons Learned in a Library,Searcher, Mar. 2000, Vol. 8, Issue 3, p. 32,4p,4c.
8Collaborative Digital Reference Service, "Current Members" Library of Congress. Retrieved on April 27th,2002, at http://www. loc. gov/rr/digiref/currentmenbers. html
9Brummer, Paul, Go ahead... Ask Jeeves, Click Z, December 20th,2000. Retrieved on April 20th , 2002, at http://www. clickz. com/search/opt/article. php/834281
10Coffman S. We'll take it from here: Further developments we'd like to see in virtual reference software. Information Technology and Libraries, 2001, 20(3)
