提高出院回访率在临床医疗工作中的重要性

为了更好地提高医务人员服务质量,增强医院在群众心目中的形象,拓宽病人源,提升医院的经济效益和社会效应。我院从2011年开展病人出院回访工作,出院回访是指由医教科、护理部牵头负责,向住院的病人或家属回访有关医疗技术、医德医风、治疗效果和服务态度及健康保健咨询等,由反馈信息来加强医院管理,加强患者与医院、医生、护士之间的沟通。

In order to improve the quality of healthcare services, enhance the image of the hospital in the eyes of the masses, to broaden the source of the patient, to enhance the economic and social effects of the hospital.Our hospital from 2011 to carry out the work of returning the patient is discharged, the hospital visit is defined by UNESCO Medicine, Nursing Department to take charge, to visit hospitalized patients or their families about medical technology, medical ethics, attitude and treatment and health care consulting, feedback from the hospital to strengthen management, enhance communication with hospital patients, doctors, nurses between.