美国缺陷产品召回绩效评估指标初探

Research on the Performance Evaluation Index of Defective Product Recall in the United States

以美国消费品安全委员会(CPSC)、国家公路交通安全管理局(NHTSA)对缺陷产品召回绩效的评估为例,探讨了美国缺陷产品召回绩效评估指标的特征。研究表明,美国对召回绩效的考核是以部门为单位的,并且不以召回数量作为考核指标。对召回评估的主要直接指标为召回完成率,主要间接指标为减少产品伤害,如因召回减少的消费者伤亡数量、交通事故数量等。

Taking the performance evaluation of defective product recall by CPSC and NHTSA for examples,this paper discusses the characteristics of performance assessment index of defective product recall in the United States.Research shows that the assessment of recalls performance in the United States is based on departments,while the number of recall is not used as an index.The main direct performance measure index is recall completion rate,and the main indirect index is the decrease number of product injuries,such as the reduction of consumer causalities and traffic accidents caused by recall.