第三方食品检测机构绩效管理的改进策略研究

Study on performance management improvement strategy of the third-party food inspection organizations

目的建立一套新的绩效管理闭环体系。方法通过整合目标管理法、平衡计分卡和关键绩效指标这3种主要绩效管理方法的优势,结合实地调研中发现的第三方食品检测机构现行绩效管理主要问题,提出改进策略,建立一套以战略发展目标为指引、以平衡计分卡、关键绩效指标思想为支持、以工作流程和岗位分析为基础的绩效管理闭环体系。结果新的绩效管理体系在提升战略执行力、优化内部工作流程、改变员工绩效行为以及促进公司绩效整体提升等方面取得了显著成效。结论新的绩效管理体系能够有效解决当前绩效管理中存在的主要问题,帮助组织整合各方资源并集中去实现战略目标,对组织在技术创新、检测质量、客户服务等关键领域取得成功具有积极意义,有力帮助组织提升核心竞争力,积极应对国内外竞争以及自身转型发展中面临的双重挑战。

ABSTRACT:Objective To establish a new closed-loop performance management system.Method By combining the advantages of 3 key performance management methods of management by objectives, the balanced scorecard and key performance indicators, and based on the third-party food testing organizations current performance management major problems found in field research, this study put forward on the improvement strategy to resolve the organizational performance problems. To establish a closed-loop performance management system, which was based on work processes and job analysis, directed by the strategy development goal, and supported by the theory of balanced scorecard and key performance indicators.ResultsThe new performance management system achieved remarkable success in improving strategy execution, optimizing internal work processes, changing employee performance behavior and promoting the overall promotion and other aspects of corporate performance.Conclusion The new performance management system has effectively solve the main problems that exist in the current performance management and help organizations integrate all resources and focus on achieving strategic objectives, especially in the key areas of technology innovation, quality testing, customer service success etc. It plays an important role in helping organizations to enhance core competitiveness in order to respond the dual challenges of competition at home and abroad as well as in the restructuring and development of themselves.