摘要
介绍了呼叫中心的组成及关键技术,提出了基于互联网、完全开放的统一的呼叫中心平台的解决方案,详细介绍了基于呼叫中心平台的媒体服务模块的软件设计思想、组成及其实现.
This paper deals with the construction and key technology of Call Center, and gives a solution of the uniform call center platform based on Internet technology. Meanwhile the software design of the media service module, software architecture and its implementation are discussed in detail.
