高校后勤服务质量标准与绩效考评刍议

A Preliminary Study of the Quality Service of the Rear-Service in the higher Learning Institutions and the Achievement Evaluation

"以优质服务求发展,以科学管理创效益"是新时期高校后勤服务的理念。制定服务质量标准、实施绩效考评是提高服务水平,促进高校后勤标准化、规范化、科学化建设的必要措施。这些措施使得高校后勤服务质量"软指标"实现"刚性化"。服务质量标准为绩效考评提供可供检测、分析的明确对象;绩效考评是检查、判断是否实现了服务质量标准的必要环节。

Seeking development with the best service and producing profits with the scientific management' is the concept of rear-service in the higher learning institutions under the new situation. To have a service quality standard and implement the achievement evaluation is a necessity to improve the service, promote the standardization and normalization of the rear-service in a scientific way. It is the service quality standard and the achievement evaluation that make the 'soft quotients' of the rear-service quality 'hard'. The service quality standard has provided a clear object for testing and analyzing, while the achievement evaluation is the necessary link to check and judge the service quality standard.