摘要
获取稳定绩效是企业持续增长的保障,传统的绩效管理强调在企业现有业务框架下进行绩效管理,对企业绩效形成的原因与阻碍因素考虑不足。面向战略的全绩效管理通过全面经营诊断获取绩效改进方向,通过QFD的工具将客户的需求转化为企业的关键业绩指标,通过AHP的方法获得部门及岗位KPI对企业综合绩效指标的权系数。通过交互的诊断与调整,全面控制企业的绩效产出过程。
Achieving stable performance can ensure the corporation to c on tinuous increasing. Traditional performance management emphasizes managing perf o rmance upon the current business framework, but it will not explore the reason o f the performance creating and the block of performance. Full performance bas ed on corporation strategy through using full business diagnoses to achieve the way of performance increasing, through using QFD to translate the custom need into KPI of the department and post of the corporation, through using AHP to a chieve the synthesis weight of the KPI. Thus, after alternating diagnoses and a dapting , the process of the performance creasing will be controlled.
出处
《科研管理》
CSSCI
北大核心
2003年第5期14-20,共7页
Science Research Management
基金
中国科学技术大学创新基金资助基金编号:KY2501