物流服务供应链突发事件合作补救能力评价模型

Cooperation Recovery Capability Evaluation Model of Logistics Service Supply Chain in Emergency

在充分考虑物流服务供应链特性和突发事件特点的前提下,从支撑能力、控制能力、集成能力三个方面设计建立了一套物流服务供应链突发事件合作补救能力评价指标体系.该指标体系由3个一级指标、8个二级指标,31个三级指标组成.通过建立物流服务供应链突发事件合作补救能力网络层次分析(ANP)模型,探讨各层各级指标之间的内部依赖、外部依存关系,并运用Superdecisions软件进行评价.既对物流服务供应链突发事件合作补救能力进行有效评价,同时对影响合作补救能力的指标要素进行剖析,结果表明服务失误的判断准确性、服务失误归因规范化是影响合作补救能力的主要指标要素.该模型为评价并探求提高突发事件合作补救能力提供了有效的理论工具.

Taken in full consideration of logistics service supply chain characteristics and emergent incidents,a set of logistics service supply chain emergency cooperation recovery capability evaluation index system composed by supporting ability,control ability,integrated ability was established.The index system consists of 3 primary indexes,8 secondary indexes,31 tertiary indexes.Through the establishment of logistics service supply chain emergency cooperation recovery capability analytic network process(ANP)model,a discussion was held on the inner dependence and external dependencies of various indicators.The Superdecisions software was adopted for evaluation.The results show that,with the method,not only the logistics service supply chain emergency cooperation remedy capability can be evaluated,but also the relationship among various indicators can be analyzed. The fault specification attribution and fault judgment accuracy are ranked first and third respectively,which proves the judgement ability of cooperation recovery to be critical.The model provides an effective theoretical tool for improving the cooperation recovery capability of logistics service supply chain(LSSC).