利用JTAPI技术实现基于Internet的CTI服务

Make Use of JTAPI Technology to Realize CTI Service Based on Internet

简要介绍了JTAPI的历史,概括了JTPAI的特点,对JTAPI的packages结构、通讯模型进行了分析,通过范例程序的分析简要说明了利用JTAPI实现B/S结构的CTI服务过程.

Computer telephony integration will bring the features of hightech call centers to even the smallest of companies. JTAPI provides the first mechanism that spans the different CTI standards and integrates telephone systems with any Javacapable server system regardless of platform. The Java telephony API allows telecommunications and telephony vendors to merge their own technologies with that of the World Wide Web. JTAPI has a set of core APIs and many support packages. Authors will discuss how we can provider CTI services on World Wide Web by JTAPI.