摘要
本文通过分析43例医疗纠纷投诉的主要特点,得出医疗质量投诉的主要原因,是因医患沟通不够造成的,找出症结后,从中查找医疗服务的薄弱环节,制定相应的防范措施,减少医患之间矛盾。
To formulate the preventive measure s to reduce medical dissension,t his paper analysed the main reasons of 43cases of medical dissen sion and eluc idated that the key of th e medical quality is deficient in com muni-cation bet ween doctor and patient.
出处
《安徽卫生职业技术学院学报》
2003年第5期6-7,共2页
Journal of Anhui Health Vocational & Technical College
关键词
医疗纠纷
投诉特点
防范措施
madical dissension
type of accused
prevent ive measures.
