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Integrative Evaluation of the Current Postal Services by Employing the Evaluation Method of GE Corporation 被引量:2

Integrative Evaluation of the Current Postal Services by Employing the Evaluation Method of GE Corporation
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摘要 The paper makes an integrative evaluation of the current main ten categoriesof postal services by using the Evaluation Method of GE Corporation on the basis of the integrativeevaluation by some managers of postal enterprises concerned and some experts in the fields of postalservices on the defined eight indexes, which cover the main 4 indexes that model the postalenterprise's strength and the other main 4 indexes that reflect the future development prospect ofpostal services. And further, according to the marks given by the managers and experts to allcategories of postal services, the paper defines the quadrants of all categories of services to makecertain the orientation and measures for the development of all these categories of postalservices. The paper makes an integrative evaluation of the current main ten categoriesof postal services by using the Evaluation Method of GE Corporation on the basis of the integrativeevaluation by some managers of postal enterprises concerned and some experts in the fields of postalservices on the defined eight indexes, which cover the main 4 indexes that model the postalenterprise's strength and the other main 4 indexes that reflect the future development prospect ofpostal services. And further, according to the marks given by the managers and experts to allcategories of postal services, the paper defines the quadrants of all categories of services to makecertain the orientation and measures for the development of all these categories of postalservices.
出处 《The Journal of China Universities of Posts and Telecommunications》 EI CSCD 2003年第3期101-106,共6页 中国邮电高校学报(英文版)
基金 ThisworkisapartofresultsoftheSoft scientificResearchProgramofChinaPost (No.R2 0 0 1 2 5)
关键词 enterprise's strength market attraction strategic orientation developmentmeasures enterprise's strength market attraction strategic orientation developmentmeasures
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参考文献16

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共引文献4

同被引文献19

  • 1李立莉,叶柏青.顾客满意度测评指标体系建立及评价模型[J].交通科技与经济,2005,7(3):78-80. 被引量:18
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