摘要
从系统构成、工作层次和功能模块等方面,介绍了湖北工学院招生语音应答系统的研发和搭建情 况.
This paper discusses the instance in researching and building automatic voice response system for Hubei Polytechnic University's recruitment concerning the system components, working arrangement, and function modules, etc.
关键词
湖北工学院
语音应答系统
招生工作
电话
网络
computer telephone integration(CTI)
call center
interactive voice response(IVR)
system building
