运用“护理质量检控点库”进行全程质量控制

Using "nursing quality check and control points bank" to control whole procedure quality

目的 :为提高护理质量运用“护理质量检控点库”进行全程护理质量控制。方法 :从质控点库中提炼检控点 ,汇制检查表 ,运用三级质量控制结构进行护理质量控制 ,采取合理控制、统一控制、滚动控制、现场控制、逐级控制、反馈控制六步控制法进行监控。结果 :提高了护理质量 ,病人满意度达 99.8%。结论 :挖掘了护士长的管理潜能 ,调动了护士的积极性和创造性 ,强化了竞争意识 ,体现了全面质量管理的思想 。

Objective: To improve nursing quality by using 'nursing quality check and control points bank'. Method: Select main points from quality control points bank to control nursing quality by using three-level control structure. Take proper,unified, rolling, on-the-spot, grade by grade, and feed back, six steps control methods to observe and control nursing quality. Result:Improved nursing quality, patient's satisfaction rate reached to 99.8% .Conclusion:Tapped head nurses' management potentialities,brought nurses' activities and creatives,enhanced competition conciousness reflected comprehensive quality management vision,brought about quality standandization and control statisticalization. Author's address Department of Nursing,1st Hospital,Zibo,Shandong Province,255200