呼叫中心在电信行业的应用开发研究

Application and Development of Call Center in Telecommunication

本文介绍了辽宁联通客户服务中心设计的总体架构,剖析了呼叫中心现阶段存在的问题,提出了解决思路,探讨了呼叫中心技术的今后发展趋势。

This paper introduces the design framework of customer service center, analyze the problems of current exchange system, and provide a worthy suggestion to solve the problems. Finally the paper indicates the new trends of call center in future.