网络时代图书馆信息咨询服务的新拓展

Electric network age fresh spreading of library message consulting service

图书馆在网络环境下开展数字参考咨询服务的六种方式和主要特点:电子邮件参考咨询服务、网上表格咨询服务、电子公告板参考咨询服务、实时数字咨询服务、合作数字参考咨询服务和专家咨询参考服务,并分析了数字参考咨询报务中应注意的问题。数字参考咨询是先进的科学技术与参考咨询相结合的产物,方便了读者,提高了图书馆参考咨询的服务质量,构建了新的服务模式。

The original was propose the library is living that the electric network environment is launched figure refers to the consulting service the six kinds of meanss and main distinguishing feature down: The electronic mail is refered to the consulting service form consulting service of on net' s electron announcement plank and is refered to that the consulting service's real time figure consulting service cooperative figure of refers to the consulting service and serve with specialist consults the reference, and analyses the figure and refers to the problem in the consultation traffic ought to pay attention to. The result that one another unites is consulted against the reference by the science and technology that the figure reference consultation is well-developed, Convenient reader, Lift the service quality that the consultation was refered to in the library, Forming constructs the fresh service pattern.