Call Center在电子商务企业的应用探究

Call study of Center application in the electronic commerce enterprise

Call center在电子商务企业中起到开发新客户,维护老客户,新签客户的作用,在庞大的B2B电子商务企业内部管理中起到了数据分析,人员管理的作用,帮助企业更快更迅速的做出反应。本文主要研究通过Call center如何使]电子商务企业做到最大化运营,从企业内部管理到客户管理,如何做到产品优化创新,以保持企业最大化发展。

Call center to develop new customers in the electronic commerce enterprise,the maintenance of the old customers,new customers to sign function,the data analysis in the internal management of B2B e-commerce enterprises in the great role,staff management,help enterprises to more quickly respond.This paper mainly studies the Call center how to make e-commerce enterprise achieve maximum operation,from the enterprise internal management to customer management,how to optimize the product innovation,in order to maintain their maximum development.