摘要
收费服务技巧是搞好高速公路收费服务工作的基础,要抓好高速公路收费服务的管理,提高高速公路收费服务质量,就应该从服务语言技巧、现场服务技巧、冲突防止技巧、收费员自我完善技巧几个方面加强管理。
The skills for toll service constitute the significant chain for the promotion of expressway service. Discussion is made on how to strengthen the service administration, especially in the training of language, situation, precaution for debate and toller quality.
出处
《交通科技与经济》
2003年第4期46-48,共3页
Technology & Economy in Areas of Communications