基于B/S的客户关系管理系统的设计与实现

The Design and Implementation of CRM System based on B/S

客户关系管理系统通过对客户详细资料的深入分析来提高客户满意程度 ,提高企业的竞争力 ,是现代企业的竞争法宝 .文章以 Suni AIR集团公司的客户关系管理系统开发为背景 ,提出了基于 B/S模式的客户关系管理系统 ,研究并设计了其体系结构 ,详细介绍了其主要模块功能 .该系统运行效果良好 ,取得了预期效果 .

CRMS is the key to a successful enterprise.It will improve the competitive capability and satisfy the customer better from the detailed analysis of the customer information.With the development of CRMS of SuniAIR Group,this authors bring up the CRMS based on B/S model,analyses and designs the framework,also describe the main functions.The system performs as well as predicted.