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数字参考咨询服务存在的问题与对策 被引量:10

The current problems of digital reference service and related strategies
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摘要 文章探讨了数字化咨询服务的特点和高校图书馆开展数字化咨询服务所遇到的问题,并提出了相应的对策。 This paper studies the characteristics of digital reference service and the current problems for university libraries to start this service, puts forward some strategies.
作者 吴湘萍
出处 《图书馆学研究》 2003年第12期54-55,59,共3页 Research on Library Science
关键词 数字参考咨询 高校 图书馆 网络服务 虚拟参考咨询 FAQ数据库 知识管理 digital reference service problem strategy
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  • 1[1]Joseph R. Zumalt, Robert W. Pasicznyuk. "The Internet and Reference Service: A real-world Test of Internet Utility", Reference & user services Quarterly 38,no .2(1998), 165 - 172.
  • 2[2]Joseph Janes, David Carter. "Digital reference services in academic libraries", Reference & user services Quarterly 39, no.2(1999)
  • 3[3]http:∥imagine.gsfc.nasa.gov/ask astro/ask an astronomer. html
  • 4[4]http:∥forum.warthmore.edu./dr.math
  • 5[5]Donald G.Frank, Katharine L.Caihoun. "The changing nature of reference and information services", Reference & user services Quarterly 15, no. 1 (2000)
  • 6Michael B.Huang Reference Services in the Emerging Digital Era.第一届国际图书馆论坛论文集.上海:上海科学技术文献出版社,2002
  • 7Janes, Joseph, 2002, Digital reference: Reference librarians' experiences and attitudes,in JASIS,53(7).
  • 8Francoeur, Stephen, The Teaching Librarian. Retrieved on November 2nd , 2002.
  • 9Miwa, Makiko, User Situations in Digital Reference Service: An Evaluation of the AskERIC Q&A Service, in VRD2000 Proceedings. Retrieved on April 20th ,2002, at http://www. vrd. org/conferences/VRD2000/proceedings/shostackweb files/slide0003. htm
  • 10McClennen, Michael and Memmot, Patricia, Roles in Digital Reference, Information Technology and Libraries, 20(3). Retrieved on April 20,2002, at http://www. lita.org/ital/2003 mcelennan. html

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