电子商务领域的消费者权益保护问题研究——网购中存在的侵犯消费者权益的突出风险及对策

The Study on the Issues of Consumer Rights and Interests Protection in the Field of Electronic Commerce——The Prominent Risks of Infringing Consumer Rights and Interests in Online Shopping and Countermeasures

电子商务领域,存在诸多消费者权益受侵犯的风险隐患,主要在于电子商务领域信息泄露风险敞口较大、电子商务领域假冒伪劣商品难以得到有效解决、电子商务领域诈骗犯罪泛滥三个方面。为促进电子商务健康发展、更好保护网购消费者合法权益,需从不断创新健全网购欺诈赔偿机制、加强网购行政监管并规范网购市场行为、完善刑事立法以打击网购欺诈犯罪三个方面,健全完善我国的消费者权益保障体系。

There exist potential risks of infringing consumers rights and interests in the field of e-commerce, mainly in three as-pects such as that the risk exposure of information leaks are larger, it is difficult to effectively solve the problems of fake and inferior commodities, and there exist many e-commerce fraud crimes. In order to promote the healthy development of e-commerce, and better protecting lawful rights and interests of online shopping consumers, measures should be taken to continuously explore innovative and sound online shopping fraud compensation mechanism, strengthen the administrative supervision and standardize the online shopping market behavior, perfect the criminal legislation against online shopping fraud crime, and perfect the consumer rights and interests protection system in china.