新加坡金融业纠纷解决中心的运作及启示

The Operation of Singapore FIDReC and the Inspiration

新加坡金融业纠纷解决中心是亚洲地区金融申诉专员服务机构的典型代表,通过调解与裁决的方式解决消费者与金融机构之间的纠纷,提供一种独立、公正的、可负担的替代性纠纷解决方案,以鼓励和支持消费者和金融机构以一种友好、公平的方式解决纠纷。其精妙的制度设计与良好的运作模式,对我国完善金融消费纠纷调处机制与建立第三方金融纠纷解决机构都具有重要的启示。

Singapore FIDReC is a typical representative of Asia Financial Ombudsman service organization,resolves the disputes between consumers and financial institutions by the way of mediation and adjudication,and provides an independent,fair and affordable alternative dispute resolution to encourage and support consumers and financial institutions to resolve disputes in a friendly and fair way. FIDReC's sophisticated system designs and good mode of operation provides an important implication to China in perfecting the financial consumer disputes mediation mechanism and establishing a third-party financial dispute settlement organization.