智能支持的顾客需求分析与综合工具开发关键技术

Key Techniques to Develop VOC Analyzing and Synthesizing Intelligent Tool

现代企业在产品设计阶段充分地获取和理解顾客需求(VOC),能有效缩短产品的设计及上市时间,降低成本,提高产品质量。企业在产品开发中最大程度地满足VOC,进行创新设计是企业生存的基础和关键。本文将人工智能和Internet网络技术应用于VOC提取与分析过程,建立了产品VOC分析综合工具的系统结构,并重点阐述了VOC模糊建模、聚类分析与综合模型实现的关键技术。在EIPH测控仪新产品开发实践中的应用验证了本模型的有效性。

Modern manufacturing organizations pay more attention to Voice of Customer (VOC) so that they can reduce the time between conceptualization of a new product and its final commercialization and know what customers want and continue to purchase. Understanding VOC'needs, doing well and early,are crucial for their survival.In this paper, by combining to development of instrument product, the VOC synthesizing analyzing tool framework based on the artificial intelligence and internet techniques is established. The VOC clustering analyzing and synthesizing model based on fuzzy method is emphatically studied and built. In the developing of EIPH instrument product, the validity of model is verified.