如何预防及解决门诊输液室护患纠纷

How to prevent and solve the outpatient transfusion room nurse patient disputes

目的:随着人们自我保护意识的提高,护患关系的维系在整个治疗过程中的作用显得尤为重要。为预防护患纠纷,护理人员应认真履行岗位职责,通过培训提高整体素质,护理管理者需规范门诊输液流程,及时发现输液中存在的安全隐患并采取相应的改进措施。本文就如何预防及解决门诊输液室护患纠纷做一简单阐述,以期望对临床工作有所帮助。

As people's self-protection awareness,the nurse patient relationship in the whole course of treatment is particularly important。In order to prevent dispute of nurses and patients, nurse should strictly implement their responsibility,and improve the overall quality through training.Nursing managers need to standardize outpatient infusion process, timely found existing in the infusion of safety hazards and take the corresponding improvement measures.This article talks about how to prevent and solve the nurse patient disputes in outpatient transfusion room,in order to help clinical work.