摘要
提高发药窗口优质服务,可以确保患者用药安全、有效,防范各种医疗风险,树立药师的良好形象,从而更好地促进药学工作和医院的发展。本文根据自己多年来的药学工作经验,结合本院发药窗口存在的一些服务问题,探讨一些改进方法和措施。结论:发药窗口优质服务是药学工作的重要组成部分,全面提升药学服务水平,对更好地服务患者和促进医院的发展起着不可忽视的作用。
Improving the dispensing window service can ensure patient medication safety and effctive,against a variety of health risks,and establish a good image of the pharmacist,and so it can promote the development of pharmacy and hospital better.The text,according to our pharmacy experience,combined with some service issues dispensing window exists in our hospital,to explore some of the improved methods and measures.There is a conclusion:Dispensing window services is an important part of pharmacy work,which can raise the overall level of pharmacy services.It plays an essential role to supply better serve and to promote the development of the hospital.
关键词
发药窗口
优质服务
患者
Dispensing window
Services
Patients
