摘要
目的:探讨护士绩效考核方法在优质护理服务中的应用方法及效果。方法:结合专科特点,通过对护理能级、工作质量、工作量考核的方法,公开、公平、公正的考核护理工作。结果:实施护士绩效考核后,护士满意度由原来的74.24%提升到91.67%,患者满意度由原来的79.37%提高到98.73%,差异均具有统计学意义(P<0.05)。结论:该方法客观、有效、易于操作,有助于提高优质护理服务的质量,是推进优质护理的保障。
Objective:To explore the application methods and effect of performance appraisal methods in the quality of nursing service.Method:Combined with the specialized characteristics,through the method of nursing level,work quality and work assessment, the nursing work were open,fair and impartial examinated.Results:After the nurses' performance appraisal,the nurse satisfaction from the original 74.24% to 91.67%;the patient satisfaction increased from 79.37% to 98.73%;the differences were statistically significant(P0.05).Conclusion:The method is objective,effective,easy operation and help to improve the quality of high quality nursing service,so it is to promote the quality of nursing care insurance.
关键词
优质护理服务
绩效考核
护理管理
High quality nursing service
Performance appraisal
Nursing management
